Returns

This returns policy should be read together with our full Terms and Conditions.

Please also see the Returns Exclusions listed below.

If you’d like to return a recent purchase, please complete the return form below within 14 days of receiving your order.

You then have a further 14 days to send the item back to us.

• Returned watches must be in their original, unused condition and include all original packaging, documentation, accessories and supplied items.
• You may inspect the watch as you would in a retail environment, however we reserve the right to make a deduction from any refund where the value of the watch has been reduced through handling beyond what is reasonably necessary to establish its nature, characteristics and function.
• Examples may include wearing the watch, removing protective films, damaging packaging, or causing marks to the watch, strap or clasp.

Refunds are issued to the original payment method used for purchase.

We aim to process refunds within 24 hours of receiving and inspecting a returned item, although it may take up to 7 working days for funds to appear in your account.

UK customers

• Any standard delivery charge paid at the time of ordering will be refunded where required by applicable consumer legislation.

International customers

• Original international delivery charges are non-refundable.
• For orders supplied on a Delivered Duty Paid (DDP) basis, any customs duties, import taxes, brokerage fees, customs clearance charges or similar costs incurred by Pinion and not recoverable by Pinion may be deducted from the refund amount.
• The cost of returning goods remains the responsibility of the customer unless the goods are faulty or incorrectly supplied.

The following items cannot be returned unless they are faulty or defective:

• Products that have been personalised, including engraved watches.
• Special-order, bespoke or made-to-order watches not offered as part of our standard retail collection.

Refunds may also be refused, in whole or in part, where:

• The watch case has been opened or there is evidence of unauthorised repair, modification or servicing by a third party.
• The watch or any supplied accessories show signs of excessive wear, use, damage or misuse.
• Bracelets that have been sized or modified at the customer’s request.
• A return request is made more than 14 days after the product has been delivered.
• Returned goods are not dispatched back to Pinion within 14 days of the return request being accepted.

Once you have completed the form, follow instructions on the watch sending guide to return the watch to us.