Pinion 24-month warranty

Your watch is warranted by Pinion Watch Company Ltd for a period of twenty-four (24) months from the date of purchase.

Watch components

Covered under warranty:

  • Material and manufacturing defects which may exist at the time of purchase, or during the warranty period.

Not covered under warranty:

  • Normal wear and tear and aging (e.g., any colour change, or scratches made to any parts of the watch).
  • Any damage from accidents, abnormal use, or incorrect use of the watch. This includes damage to the movement.

Water resistance

Covered under warranty:

  • If the watch fails water resistance, through material or manufacturing defects.

Not covered under warranty:

  • If water resistance failure is due to incorrectly resetting the crown, or operating the watch (i.e., crown, chronograph pushers) while submerged in water. Note: When the watch is returned, we will perform a water resistance test, and if it passes then this would be down to user error not manufacturing defects.

Time accuracy

Covered under warranty:

  • If the timekeeping of the watch goes outside of the accepted range of tolerances set by the manufacturer (as a rule – anything up to +/- 20 seconds per day is acceptable).

Not covered under warranty:

  • If the mechanical movement becomes magnetized, which can impact of the accuracy of the movement.

Watch straps

Covered under warranty:

  • The watch strap that comes with the watch is covered for 12 months. This is shorter because straps wear out quicker depending on how they are treated and worn over time.

Not covered under warranty:

  • If the watch strap breaks from accidental damage or misuse.
  • Any issues arising from a watch strap after 12 months of wear..
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