Pinion warranty and servicing
Every watch Pinion makes goes rigorous testing, which is supported by a two-year warranty.
If something goes wrong, then fill out the details below or contact us.
The two-year Pinion warranty
Pinion Watch Company Ltd warrants its watches for twenty-four (24) months from the date of purchase.
The warranty covers material and manufacturing defects which may exist at the time of purchase, and during the warranty period, you have the right to have any defect repaired free of charge.
The two year warranty does not cover:
- Normal wear and tear and ageing (e.g. any colour change, or scratches made to any parts of the watch).
- Any damage from accidents, abnormal use/sports or incorrect use of the watch.
- If the watch is opened, altered or repaired by a non-authorised person.
Pinion watch care
A Pinion watch has been engineered to be highly robust and with the correct care will last for many years.
Please ensure that you follow the tips below when caring
for your watch.
Cleaning your watch
To clean your watch case and sapphire crystal use water with mild soap and a soft cloth.
Watch water resistance
Ensure the crown is pushed in all the way before any contact with water. Do not pull the crown out to adjust the time or date when the watch is submerged in water or if you are in a very humid environment.
Wearing your watch in seawater
If your watch has been in seawater, then afterwards, wash the watch with fresh water.
Watch movement shock resistance
The watch and movement have been engineered to be robust, however, try and avoid any heavy
Shocks to the watch. This includes any sports such as golf which can cause damage to the watch if worn while playing over a long period.
Magnetic fields and watches
Avoid placing the watch near items which may contain magnetic fields (such as loudspeakers) as this may cause the watch to run incorrectly and require it to be demagnetised.
If something goes wrong
If within the two-year period, something goes wrong with your Pinion watch and provided it’s not been misused or damaged, Pinion will fix it under the terms of the warranty. Fill out the form here and Pinion will then be in touch to discuss the next steps.
Service and repairs
Caring for your Pinion watch
With the correct care, your Pinion watch will provide many years of trouble-free service.
As a general rule, we recommend all watches are serviced every 4-5 years, but depending on use it may need to be sooner.
Watch tune-up / simple repairs
Pinion offers a simple watch tune-up service for watches that are between 2-4 years old. Here any small repairs can be fixed and the regulation of the watch is checked and fine tuned if needed. Please note, on inspection, we may recommend a full service if the movement requires this. Also, this service is only guaranteed for 12-months on the scope of repair or work undertaken.
Simple watch tune-up price: £140
The cost of the service is dependent on the type of Pinion watch you own. You should choose this option if your watch is four years or older (or has not been serviced for four years).
All prices include 20% VAT and shipping within the UK. All servicing carries a limited 12-month warranty.
- Hand wound (Pure): £260
- Automatic three hand watch (Axis, Atom, Neutron): £280
- Automatic GMT (TT): £290
- Handwound Chronograph (R1969): £340
- Automatic Chronograph (Elapse): £360
By default Pinion doesn’t refinish watches at service. If you wish your watch to be refinished, please refer to these additional prices:
- Case polishing / brushing: £30
- Bronze case cleaning and re-brushing: £50
Servicing prices are exclude 20% VAT.
Delivery charges are extra, shipped via DHL International (£60).