Send your watch to Pinion

How to send a watch to Pinion, for servicing, repairs or returning a recent purchase.

Step 1: Send details of your return

First, you’ll need to fill out a form so we know what you’ll be sending.

Watch details - Step 1 of 2
This will be found on the case back of the watch

Step 2: Sending guidance

Next, check through the steps below on how to package your watch ready for sending.

  • You can either send the whole watch with strap or just the watch head alone. This is totally up to you.
  • You shouldn’t send the original packaging, box, manuals or anything else that came with the watch.
  • Ensure your watch is protected (i.e., use bubble wrap or similar)
  • Place your watch in a small posting box. Don’t use a padded envelope as these can tear in transit
  • Include your details (or print out the confirmation email from step 1)
  • Use parcel tape to ensure the package is secure and cannot be opened easily
  • Use Royal Mail Special Delivery service.
  • Contents should be described as ‘Mechanical parts’
  • £500 compensation is included as standard.
  • You can choose additional cover up to £2,500.
  • Use a courier service like DHL or Fedex. (we don’t recommend sending via International post).
  • For description use something like ‘Steel wrist watch’ or ‘Bronze wrist watch’
  • Use Commodity code: 9101.21.8010 (Analog Wrist watch)
  • For the type of shipment use:
    • ‘Return For Repair’ – If you are having service / repair work
    • ‘Return to Seller’ – If you are returning a recently purchased watch

Step 3: Send your watch

Ensure you use the details below to send your watch to us:

Piers Berry
Old Well
Kidmore Lane
Kidmore End
United Kingdom

If you’re sending via courier you’ll also need these details:
Telephone: +44 (0) 118 426 2824

Once we receive your watch we’ll be in contact regarding the next steps.

  • No products in your shopping bag.