Start a service / repair

Fill out the online form to start a service or repair for your Pinion watch.

Follow the steps below to provide details about your watch, how to prepare your watch. and how to send it back to Pinion.

Watch details - Step 1 of 4
If your watch has previously been serviced, select the time based on its last service.

Prepare your watch for sending

  • Send just the watch alone (with or without a strap fitted) Don’t send any of the original boxes / packaging.
  • Ensure your watch is protected (i.e., bubble wrap) and place in secure packaging.
  • Print out the email confirmation you’ll receive from the step above and include this with your watch.
  • Secure your package with parcel tape.

Send your watch

Use the details below to send your watch to us:

Piers Berry
Pinion
Old Well
Kidmore Lane
Kidmore End
Oxon.
RG4 9AX
United Kingdom

If you are sending via a courier, you’ll need these details:
Email: hello@pinionwatches.com
Telephone: +44 (0) 118 426 2824

Sending from the UK

  • Use Royal Mail ‘Special Delivery’, contents when asked ‘mechanical parts’.

Sending from USA / International

  • Use a courier service, like DHL (contact us if you need this to be arranged – there is a fee of £60 for this).
  • Don’t send via international post – the package can get stuck for weeks in customs.
  • Use commodity code 9101.21.8010 (analogue wrist watch).
  • Type of shipment should be ‘return for repair’.

Need more help?

Go to Information for more help and resources.

Alternatively, you can contact us.

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