Watch Servicing

£216.67 – £325.00 ( Excl. VAT )

The cost of the service is dependent on the type of Pinion watch you own. You should choose this option if your watch is four years or older (or has not been serviced for four years). If your watch is less than four years old, you may only need a simple watch-tune up / repair.

Full movement service. Replace worn parts if needed.
Gasket replacement
Regulate timekeeping

Choose your servicing type based on the following watch model:

Hand wound: Pure
Automatic 3-hand: Axis, Axis II, Atom, Neutron
Automatic GMT: TT
Handwound chronograph: R1969
Automatic chronograph: Elapse

You can also select to have your watch case refinished (steel watches), or cleaned and refinished (bronze cases only). Please note, there is not an option to refinish your case if you have a black or gunmetal DLC coated case.

Watch model

Additional services

Clear

Quantity Qty

Ordering info

Ordering from Pinion

01 –

Ordering

When you order a watch from Pinion, the time taken to deliver it to you will depend on whether the watch is in stock or has to be made-to-order. This should be read alongside, and in addition to, our Terms and Conditions.

For watches that are in stock

After you have placed your order, you will receive an automatic email confirmation.

You’ll then receive an email from us confirming the timing for delivery and verifying any options you have made (i.e. strap).

For watches that are in stock, we will generally ship with 2-3 days of receiving an order.

For watches that are made to order

Watches that aren’t in stock are typically highlighted on the product page.

We recommend you pay a deposit to start the process and once you have processed this, you’ll receive an automatic email confirming the order.

You’ll then receive an email from us confirming the timing for making the watch and verifying any options you have made (i.e. strap).

For watches that are made-to-order, we generally take around 10 working days to complete the build, testing and regulation of the movement.

Once the watch is complete and ready for shipping, we will email you with a photograph of your completed watch.

You’ll then receive an email requesting the balance payment. When you click the link, please ensure that the URL points to http://pinionwatches.com – and use the secure payment gateway to process this. We can also invoice you via Paypal for the balance if you prefer to pay with PayPal.

02 –

Payments

Making a payment

Paying online

Pinion accepts the following card payment methods:

Visa Credit / Debit

Mastercard Credit / Debit

American Express

PayPal

For the UK Customers will also accept payment by BACs transfer – if you prefer this method, please email so we can process the order manually.

As a general rule, we do not take card payments over the phone or via email.

Failed payment attempts

If you attempt to make a payment online and this fails, it will typically be because of the following reasons:

Your card provider has declined the payment as a security measure

The details you have entered (i.e. Billing address) does not match the details held with the card provider.

In the event that your payment fails, it is worth checking with your card provider to approve the payment before trying again.

03 –

Credit

Spreading the cost

Pinion does not offer any form of credit ( i.e. 0% over 12 months ) for payment of its products.

If you wish to spread payments for the product(s) over a period of time, this is perfectly acceptable, but please note the product(s) would not be released until payment has been received in full.

The process for paying over a period of time would be

First, contact us, and let us know you wish to pay over a time period

Once agreed, pay a deposit via the online shop

Then either when you instruct us or a timed basis Pinion will invoice you for a payment which will be made securely online

04 –

Cancellations

Cancelling an order

You have a right to cancel orders at anytime prior to the watch being shipped, should you change your mind.

The only exception to this, is:

If you have ordered a bespoke item ( i.e. engraving on the watch or custom made strap )

Please note, if you cancel your order – you will receive a refund that will be automatically paid back to the payment method you originally used.

Whist Pinion will process the refund straight away, this will typically take 5-7 days for your card provider / PayPal to process ( which is beyond our control ).

05 –

Delivery

Delivery of your order

We use the following delivery services for shipping watches

Royal Mail Special Delivery ( UK Only )

Royal Mail International signed for ( Outside the UK, for smaller items such as straps ).

DHL ( UK and International orders )

For UK orders, delivery is next day before 4pm.

DHL deliveries are usually next day in the UK and will be delivered within 3-4 rest of the world ( This can vary depending on your location ).

Please note, if you are ordering outside of the UK (including to EU countries from 1 Jan 2021) then you will be subject to import duty/tax. See ‘Import tax’ section.

06 –

Returns

If you’re not entirely satisfied with your order, you may return items within 28 days.

See Returns for more details.

07 –

Import tax

Buying outside of the UK

Any orders that are made outside the UK are priced excluding the tax, however, you will be subject to import duty/tax when the item is imported into your country. This includes exporting to EU countries after 1 Jan 2021.

When you process your order at checkout and enter your country, the price will automatically remove any VAT if it was previously shown.

DHL will handle the charge for import duty and will typically contact you prior to delivery to arrange payment. Please ensure that when you are requested to make a payment for import duty, you are directed to the DHL website.

Import duty varies from country to country. Please ensure you check the current rates in your region before ordering.

If you prefer for Pinion to handle the customs charge, we can do this but will require you to make an additional payment to cover the cost.

Please note: When making an order, please do not ask us to lower the value of the item which would result in no or less duty to pay as this is illegal.

UK prices

For customers in the UK, all products are priced including VAT, which is 20% on the net price.

i.e. Atom 39 – £990 ( £825 plus 20% VAT – £165).

Outside UK prices

For customers outside the UK, all products are priced excluding VAT.

i.e. Atom 39 – £825 (no VAT)

The display of the prices is first determined from your IP address, then at checkout from the country selection.

No VAT is charged because Pinion will be exporting the product to your region, however you will be required to pay import tax and duty which is set differently from country to country. From 1 Jan 2021, this also includes any EU countries.

Paying import tax / duty

When products are shipped by DHL, the import tax is calculated and they will contact you to collect this payment prior to delivering your product(s)

How much import tax / duty do I have to pay?

This varies from country to country.

As a rough guide we’ve provided some examples below based on ordering an Atom 39 at £825.

EU Countries
20% tax (GBP 165.50)
0% duty (GBP 0.00)
Plus DHLs handing fee

USA
10% tax (GBP 82.50)
0% duty (GBP 0.00)
Plus DHLs handing fee

Canada
5% tax (GBP 41.25)
0% duty (GBP 0.00)
Plus DHLs handing fee

Australia
10% tax (GBP 82.25)
0% duty (GBP 0.00)
Plus DHLs handing fee

United Arab Emirates
10% tax (GBP 82.50)
0% duty (GBP 0.00)
Plus DHLs handing fee

Japan
5% tax (GBP 41.25)
5% duty (GBP 41.25)
Plus DHLs handing fee

South Africa
15% Tax (GBP 123.75)
0% Duty (GBP 0.00)
Plus DHLs handing fee

China
15% Tax (GBP 123.75)
0% Duty (GBP 0.00)
Plus DHLs handing fee

Note: these rates may not be up-to-date and should only be used as rough calculation, the rates will also increase if you order product(s) higher in value.

SKU: N/A Category: Servicing and Repairs

Watch Servicing