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Request a service / repair

If your Pinion watch needs attention, we can repair or service it to restore performance and appearance, bringing it back to its best.

Start your request

Complete the form below with your details and services required. Once submitted, you’ll receive an email confirming your request.

Watch details - Step 1 of 4

How old is your watch? *

0-24 months
2-4 years
5+ years
I'm not sure

If your watch has previously been serviced, select the time based on its last service.

0-24 months

Depending on the issue, your watch should be covered by its 2 year warranty.

Start a warranty repair.

2-4 years

You can choose a repair, or a service (which includes repairs)

5+ Years

Your watch will need servicing, which can include any repair work.

Not sure?

We'll need to inspect your watch to see if it requires a service

Your watch range *

Choose a service you require *

Repair (£140)
Service (£260)

handwound watch service *

Service (£260)

Choose a service you require *

Repair (£140)
Service (£280)

Automatic watch service *

Service (£280)

Choose a service you require *

Repair (£140)
Service (£300)

Automatic GMT watch service *

Service (£300)

Choose a service you require *

Repair (£140)
Service (£340)

Handwound chronograph service *

Service (£340)

Choose a service you require *

Repair (£140)
Service (£360)

Automatic chronograph service *

Service (£360)

Repairs - what is covered:

Crown stem replacement or attachment
Refitting loose hands or dial parts
Refitting automatic winding rotor / mechanism
Resolving a stopped watch if due to loose part(s)
Re-regulation of timekeeping

Repairs - what is NOT covered:

Replacement of parts due to loss or damage
Any service work (in part of full) that may be needed
Any refurbishment to the case

Do you want any extras? (optional)

Steel case refurbishment (+£50)
Bronze case patina removal & refurb (+75)
New leather strap (+£85)

Please check any services you want as extra.

Watch serial number (optional)

This will be found on the case back of the watch (i.e., PNE-001)

What needs repairing? *

Watch is non-operational
Timekeeping is slow / fast
Watch keeps stopping
Winding / Crown
Dial / hands
Date function
Water resistance failure
Something else (Please specify)

Check all issues that apply to your watch.

In addition to the service, is there anything that needs repairing? *

Watch is non-operational
Timekeeping is slow / fast
Watch keeps stopping
Winding / Crown
Dial / hands
Date function
Water resistance issue
Something else (Please specify)

Check all issues that apply to your watch.

Watch is non-operational - possible causes

A loose part stopping the movement
A broken mainspring
An issue with the movement that requires a service

Timekeeping is slow / fast - possible causes

The watch could be magnetised
An issue with the movement that requires a service

Watch keeps stopping - possible causes

A loose part stopping the movement
If automatic: An issue with the winding rotor or auto-mech
An issue with the movement that requires a service

Winding crown - possible causes

An issue with lubrication or the reverse wheels
An issue with the movement that requires a service
The crown stem is broken or detatched
Note: if the crown stem / crown is missing, don't wear the watch and seal in an air-tight bag to avoid mositure from entering the watch

Dial / hands — possible causes

If any part has come loose, this is usually a result of damage from impact
If the hands or dial don’t look right, it could be a water resistance failure

Date function — possible causes

Possible damage to the date mechanism from incorrect setting

Water resistance — possible issues

Water / moisture has entered the watch at some point.

We’ll test the water resistance when we receive the watch:

If WR passes, it could be due to the crown not being correctly set.
If WR fails, it could be due to either impact or a gasket failure.

Supporting information (optional)

Have you accidently dropped or knocked the watch? *

No
Yes

Please be honest with your answer, we can normally tell if a watch has been dropped when we inspect it.

Accidental damage

There may be additional costs if we need to replace any parts broken by accidental damage

First name *

Last name *

Email *

Your location *

UK
Rest of the world (£60)

International delivery

Note: there is a £60 charge to deliver the watch back to you

Important notice

Please note: Your watch will be classed as a 'return after repair' when it exported back to you.

You should not need to pay any additional tax / duty if you have proof that you originally purchased and imported the watch.

We can help to provide supporting invoices and documentation for this matter. However, Pinion is not liable for any duty or import tax should this be demanded by your local DHL office.

Re-import disclaimer *

I confirm I have read the above statement and I am responsible for paying any import tax or duty should this be be required.

UK Address (for returning the watch)

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Country

Address (for returning the watch)

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Country

Phone *

We'll need this if we are sending the watch back via DHL

Updating preview…

Please review the information you have entered before submitting.

Price estimates

Watch repair only: £140

Handwound watch service: £260

Automatic watch service: £280

Automatic GMT watch service: £300

Handwound chronograph watch service: £340

Automatic chronograph watch service: £360

Accidental damage may be charged extra: To be confirmed

Steel case refurbishment: £50

Bronze case patina removal and refurbishment: £75

New leather strap: £95

DHL International delivery: £60

Prepare and send your watch

Once you’ve submitted your request, follow instructions here to send your watch to us.

Need more help?

All help topics

Pinion is an independent British watch brand founded in 2013 by designer Piers Berry. Each mechanical watch is designed, assembled, and tested by hand in England, blending Swiss precision with British craftsmanship.
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Choose your shipping location:

United Kingdom £GBP (including VAT)

United States $USD (delivery & duties paid “DDP”)

Europe €EUR (excluding VAT / taxes)

Rest of the world £GBP (excluding VAT / taxes)